Guidance

This guidance is to cover using online facilities provided by LALG primarily by means of the LALG website. In addition to the publicly visible web pages there are now pages that are visible to and can be interacted with only by LALG members. In order to access these facilities, members must register on the website to create a login, which they can then use to access the facilities such as LALG forums. Guidance on the steps to do this are given in other sections of this guidance.  

These steps apply to new users as well as people who already have an LALG membership.

Registering on the website is the first step to accessing the membership areas of the website.  To do this there are the following steps

  1. Select the "LOGIN OR REGISTER" option from the blue menu bar near the top of the screen.
  2. Select the "Create new account" tab immediately below the menu bar
  3. Fill in the form as follows
    1. Enter a username (start with your name, and if that is already taken try variations)
    2. Enter your email address NB this must match the one used to create your membership or recorded for household members
    3. Enter your First name and Last name - these must also match membership records
    4. Enter your postcode, this must match your membership records
    5. Tick the "I'm not a robot" box, and if prompted answer any subsequent questions
    6. Press the "Create new account" button

The system will then verify your email account by sending you an email with a link to login. When the email arrives you should follow it and set the password you want to use. Once you have set a password you will be redirected to your "My Profile" page, this is where you will land after every successfull login.

If this was successful you don't need to use the "Create new account" tab again, (although other members of your household may need to set up their own accounts). Next time you need to log in use the "Log in" tab from the LOGIN OR REGISTER menu. 

These steps apply to people have registered and created an account.

Logging on to the website is the second step to accessing the membership areas of the website.  To do this there are the following steps

  1. Select the "LOGIN OR REGISTER" option from the blue menu bar near the top of the screen.
  2. Select the "Log In" tab immediately below the menu bar
  3. Fill in the form as follows
    1. Enter your username
    2. Enter your password 
    3. Tick the "I'm not a robot" box, and if prompted answer any subsequent questions
    4. Press the "Log in" button

The system will then verify your password and, if correct, log you in. If for any reason the password is not recognised you may request a new password (see "Request New Password" tab) 

If the login was successful you will be redirected to your "My Profile" personalised landing page where your membership data and any subscribed pages will be shown. you should also notice that the main menu will have changed to include items like "Forums"

To log out select the "Logout" option from the "My LALG" menu. 

Whenever you successfully login to the system at the end of the login process you will find yourself on your "My Profile" page. If you are logged in you can always find your "My Profile" page under the "My LALG" menu. Because you are logged in the system recognises you and can personalise what it shows you for example:

  1. Your registration information is shown, along with a link to edit the details.
  2. If you are already a Member on the system and this was recognised when you set up your user, the system will show you the details of your membership, with a link to update your details should you wish to do so. It will also list the members of your household.
  3. If you have subscribed to any groups (via the subscription link on each group page) recent material for that group will be shown on your profile. 
  4. If you have been recognised as a member the menu items will change to include member only areas like forums.

NB Linking a login to a membership depends heavily on the details supplied when creating a new account and the details supplied when applying for membership. See further guidance on how to resolve this.

If you have registered on the website, and your household has LALG Membership but the system is not showing you as a member on the "My profile " page, please email membership@lalg.org.uk or use the website contact form. The membership team will be able to help you.

Here are some things to check

  1. You must be one of the people already registered as members of the relevant household for this to work.  If Mrs X had taken out the membership by the paper system and was the only name on the form, then if Mr X registers it does not have enough information to link him up. CURE - Ask the member of the household who is recognised as a member to add your details to the household.
  2. If you are not already a Member you will go to the My Profile screen where it should tell you that you are not a member. CURE - click the join LALG link and follow the process to join.
  3. If a member of your household was not mentioned when you applied for membership, you can use the "Edit Personal Details" link to add them to your household, they should then be able to create an account and be recognised as a member. 

LALG forums is an online discussion site where members can hold conversations in the form of posted comments. It can be viewed on the LALG website at http://lalg.org.uk by selecting FORUMS in the Menu. This opens the Forums page which lists the forums. Individual forums are grouped into Subject Containers and each Forum can have several Topics which focus on different aspects of the subject. It is in the Topics where the comments posted by LALG members are displayed. Comments can only be posted by members of LALG who have registered on the website and have a username and password.

New forums can be created by the Website Administrators in response to requests from LALG members. Forums are monitored by Moderators to keep topics clear of extraneous items e.g. Spam, check that comments relate to the subject of the Topic and that they do not have unacceptable content.

New Topics can be created by members themselves, but check the Online Help - Forum Rules first.

  • Be courteous to others at all times.
  • Do not post offensive material, use foul language or make personal attacks.
  • Do nothing illegal, discriminatory or defamatory.
  • Check if a Topic already exists before starting a new Topic.
  • Make the Topic subject clear and concise so others can find it.
  • Keep all posts short and to the point.
  • Don't wander off Topic, if you want to raise a different topic start a new Topic.
  • This is not a place for heated arguments, please take those offline.
  • Action will be taken against members who abuse this facility.

Members can post comments as follows:

  1. Select FORUMS from the Website menu, select the appropriate Forum and then select the relevant Topic.
  2. Type your comment in the editing window, upload an image file if a photo is to be added (note the specifications).
  3. Tick the "I'm not a robot" box, and if prompted answer any subsequent question.
  4. Click Preview to see how your comment will look and edit if necessary.
  5. Finally and most importantly, click Save or your comment will not be recorded.

Groups can be subscribed to if you are logged in. Subscription means that the group will appear on your "My Profile" page, along with any recent articles or events for that group. You can subscribe to a group using the following steps:

  1. Use one of the methods in the "Groups" menu to find the group you are interested in
  2. Click on the link to get the group page to open
  3. Find Group Membership and click on the link Subscribe to group, the link will then change to Unsubscribe
  4. The Group will appear on your "My Profile" page

To unsubscribe from a group you have previously subscribed to, go to the relevant group page and click the Unsubscribe link, or unsubscribe via the link on your "My Profile" page.

You may view and change details of your personal information and that of your household. Any registered member of a household may do this. Please follow the steps below:

  1. Log into your account – you should then see your account details
  2. Select “Edit personal details”
  3. Your personal and membership details should then appear. If you want to change any of these then you can edit the relevant piece of information.
  4. To add an additional household member, scroll to the bottom of the page and select “Additional Household Member 1” (NB. The number will reflect how many Additional Household Members there are on your account so, if you already have one Additional Household Member then you will select “Additional Household Member 2”)
  5. Fill in the details for the new household member NB If the Household Membership is to receive
  6. Scroll to the bottom of the page, select “Next Page” NB If you get an error at this stage of “You must complete all or none of the First/Last Name and Email Address” then scroll down to the information you suppled and ensure that these three fields are complete. If the new household member does not have their own email address then use the email address for the main household member.
  7. Follow the instructions, scroll to the bottom of the page and select “Submit”
  8. The new household member should receive their membership card in the post within the next week. Whilst waiting for their card they can continue to use the main member’s Membership card.

This help does not apply to households whose membership type only entitles them to receive online access. Please follow the steps below:

  1. Log into your account – you should then see your account details
  2. Select “Edit personal details”
  3. Your personal and membership details should then appear.
  4. Underneath your details tick the box next to “Replacement Membership Card”
  5. Do the same for any members of your household who require a replacement card.
  6. Scroll to the bottom of the page, select “Next Page”
  7. Follow the instructions, scroll to the bottom of the page and select “Submit”
  8. If you have registered an email address with us then you will receive an automated email advising you that your request has been submitted. Your card should arrive in the post within the next week.

 

 

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