Guidance Topic

This help does not apply to households whose membership type only entitles them to receive online access. Please follow the steps below:

  1. Log into your account – you should then see your account details
  2. Select “Edit personal details”
  3. Your personal and membership details should then appear.
  4. Underneath your details tick the box next to “Replacement Membership Card”
  5. Do the same for any members of your household who require a replacement card.
  6. Scroll to the bottom of the page, select “Next Page”
  7. Follow the instructions, scroll to the bottom of the page and select “Submit”
  8. If you have registered an email address with us then you will receive an automated email advising you that your request has been submitted. Your card should arrive in the post within the next week.



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