Guidance Topic

You may view and change details of your personal information and that of your household. Any registered member of a household may do this. Please follow the steps below:

  1. Log into your account – you should then see your account details
  2. Select “Edit personal details”
  3. Your personal and membership details should then appear. If you want to change any of these then you can edit the relevant piece of information.
  4. To add an additional household member, scroll to the bottom of the page and select “Additional Household Member 1” (NB. The number will reflect how many Additional Household Members there are on your account so, if you already have one Additional Household Member then you will select “Additional Household Member 2”)
  5. Fill in the details for the new household member NB If the Household Membership is to receive
  6. Scroll to the bottom of the page, select “Next Page” NB If you get an error at this stage of “You must complete all or none of the First/Last Name and Email Address” then scroll down to the information you suppled and ensure that these three fields are complete. If the new household member does not have their own email address then use the email address for the main household member.
  7. Follow the instructions, scroll to the bottom of the page and select “Submit”
  8. The new household member should receive their membership card in the post within the next week. Whilst waiting for their card they can continue to use the main member’s Membership card.

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